Refund Policy

At Pooches Aromas, we take pride in offering high-quality, safe, and natural products for your furry friends. Due to the nature of our products, all sales are final. However, we understand that issues may arise, and we are happy to assist in the following cases:

1. Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 7 days of delivery at info@poochesaromas.com with your order number and clear photos of the issue. We will evaluate the situation and offer a replacement or store credit if applicable.

2. Incorrect Orders
If you receive an incorrect product, please notify us within 7 days of receiving your order, and we will arrange for a replacement.

3. Non-Returnable Items

• Used or opened products
• Items without proof of purchase
• Products purchased from third-party sellers

4. Cancellations
Orders may only be canceled within 24 hours of placement. Once an order has been processed or shipped, we cannot guarantee cancellation.

For any refund or return inquiries, please reach out to us at:

Phone: (862) 200-9711
Email: info@poochesaromas.com
Address: One Gateway Center Suite 2600 Newark, NJ 07102

Thank you for choosing Pooches Aromas! 🐾